Refund policy
Return & Refund Policy
At Himscart, customer satisfaction is important to us. We offer refunds only in specific cases, as mentioned below.
💸 Eligibility for Returns & Refunds
Return or refund requests will be accepted only under the following conditions:
- You received a damaged or defective product
- You received an incorrect item different from what you ordered
📦 How to Request a Return or Refund
To request a return or refund, please follow these steps:
- Email us at himshirani.media@gmail.com within 48 hours of delivery
- Include the following details:
- Order ID
- Clear unboxing video (without cuts or edits)
- Brief description of the issue
Our support team will review your request within 2 business days.
🔁 Return & Refund Process
- If your request is approved, we will arrange a reverse pickup of the product.
- The item must be:
- Unused
- In its original packaging
- With all accessories intact
- After receiving and inspecting the returned product, the refund will be processed to the original payment method within 5–7 business days.
🚫 Returns & Refunds Are Not Applicable In These Cases
- Requests raised after 48 hours of delivery
- Product used, damaged by the customer, or not in original packaging
- Unboxing video not provided
- Return or refund requests due to personal reasons such as:
- Changed my mind
- No longer needed
- Ordered by mistake
- Did not like the product
🛠️ Need Help?
For any questions or assistance regarding your order, feel free to contact us:
📧 Email: himshirani.media@gmail.com
🔒 Important Note
This policy is designed to ensure a fair resolution for genuine issues while preventing misuse of our return and refund process.